E-commerce brands prioritize communicating with their customers frequently to influence their purchasing decisions and offer a decent experience […]
Category: Retail Shipping
How to Respond to Customers After a Late Delivery
Late delivery incidents are frequent, almost inevitable, and happens primarily because of shipping carriers failing to keep up […]
E-commerce Delivery Experience Management (DEM) to Drive Customer Delight
Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the […]
Post-Purchase CX : 8 Strategies to Implement in 2022
As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to […]
What Does “Out for Delivery” Really Mean?
“Get ready to jump with joy as your order is out for delivery”. True to what it claims, […]
10 E-Commerce Shipping Best Practices You Should Know
The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to […]
Porch Pirates: How to Handle Them and Prevent Package Theft
Imagine if a product you’ve longed to collect for years gets stolen from you. And guess what? It […]
How to Deal With Shipping Delays
Shipping delays are inevitable even with the most efficient carriers (thanks to the growing consumer demand). And when […]
What is a Delivery Exception and How E-commerce Business Can Handle It?
The transactional order delivery loop does not close with handing over the package to the shipping carrier. As […]