If you run an eCommerce retail business, you probably leave no stone unturned to ensure shoppers have a […]
Category: Last Mile
COVID-19: The Retail eCommerce Picture & What You Can Do
Sitting at my home desk, I’ve never seen business conditions change as rapidly as they have now. And […]
Improve Customer Satisfaction With Data-Driven Last-Mile Insights
Shipping is the most important factor in any online shopper’s decision criteria. Providing quick deliveries at the location […]
How to Boost Customer Loyalty With an On-Brand Post-Purchase Experience
We live in an experience economy. Experience is everything. Consumers own brand perception. And experience drives how consumers […]
Customer Engagement in the Last Mile: Why is it Important?
Customer engagement is a much-loved term and a cornerstone of most businesses. It’s all about communicating with customers […]
Proactively Resolving Delivery Issues: The Key to Stellar Customer Experience in The Last Mile
Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has […]
Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience
Introduction Low prices, fast shipping, and free returns are three must-haves for an online business to make the […]
The Importance of Real-Time Visibility in the Last Mile
Introduction Did you know that in a relay race, the fastest runner, also known as the ‘anchor,’ is […]
All You Need to Know About Amazon Logistics in 2019
Introduction In the world of last-mile deliveries in the US, 2019 is a landmark year; For the first […]