It’s normal that when you’re sending a lot of customer service emails to your clients, you might occasionally […]
Category: Retail technology
How to Handle FedEx/ UPS/ DHL/ USPS Lost Packages?
When you ship through FedEx or UPS, most packages make it to their destinations intact and on time. […]
LateShipment.com: Integrations for a Better Last Mile
If you run an eCommerce retail business, you probably leave no stone unturned to ensure shoppers have a […]
eCommerce Fraud Trends Every Online Store Owner Should Know
More than in almost any other industry, fraud is overwhelmingly present in eCommerce. It negatively affects sales, profits, […]
Use Cases for LateShipment.com’s Delivery Experience Management Platform
What is Delivery Experience Management? Delivery Experience Management (DEM) is the process of being proactive in ensuring that […]
How to Boost Customer Loyalty With an On-Brand Post-Purchase Experience
We live in an experience economy. Experience is everything. Consumers own brand perception. And experience drives how consumers […]
Proactively Resolving Delivery Issues: The Key to Stellar Customer Experience in The Last Mile
Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has […]
The Importance of Real-Time Visibility in the Last Mile
Introduction Did you know that in a relay race, the fastest runner, also known as the ‘anchor,’ is […]
3 Ways Data Science Will Benefit Logistics in 2019
Introduction Few technologies have generated as many advances in logistics as data science. The inception of the so-called […]