Introduction to the Rate Increase by FedEx and UPS Every year, major shipping carriers such as FedEx and […]
Author: Sashank Ravindranath
Everything You Need to Know about the Changes Made to UPS, FedEx and Purolator’s Money-back Guarantee
It’s been a year since the COVID-19 pandemic debuted and created panic across the globe, dramatically changing the […]
[eCommerce 2021] 6 Trends That You Need to Watch out For
Everybody loves memes… It really helps us take a breather from the pressures of work and cool off […]
Lost Packages 101: How to Handle Them
When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and […]
Tackling the Most Important FAQs During the Customer’s Post-purchase Journey to Offer a Stellar CX
It is no surprise that a lot of businesses today are paying attention to their customers’ post-purchase experiences, […]
Post-Purchase CX : 8 Strategies to Implement in 2021
Post-Purchase CX Amidst the Rise of eCommerce 2020 has been a watershed year for retail. With eCommerce sales […]
5 Hard Truths about Shipping with FedEx & UPS This Holiday Season [2020]
Since the Coronavirus outbreak started, particular challenges have risen in retail supply chains. The COVID-19 pandemic’s far-reaching effects […]
Holiday Season 2020: How You Can Provide Delightful Post-purchase Interactions (Order Tracking Pages and Shipping Transactional Emails)
The Impact of Post-Purchase Interactions on Your Customer Lifetime Value How important is the post-purchase experience? This post-purchase […]
Holiday Season 2020: Online Shopper Complaints on Twitter and How to Avoid Them
The arrival of the holiday season is always special for eCommerce retailers. However this year, it will be […]