Why E-commerce Businesses Must Not Overlook Their Customers’ Returns Experience Digital businesses today spend a lot of time, […]
Author: Sashank Ravindranath
[Holiday Season 2021] Must Know eCommerce Sales Trends and Insights
It has been a defining period for eCommerce for the past 16 months or so. Despite the pandemic […]
Post-purchase Interactions: The Key To Customer Delight
Post-purchase Interactions and Customer Delight Learning about post-purchase interactions is not rocket science. Just how you manage to […]
Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience
Until recently, low prices, fast shipping, and free returns have constantly been the three must-haves for an online […]
Why Retailers Shouldn’t Fall Prey to Shipping Refund Waivers
Major carriers such as FedEx and UPS offer shippers such as yourself the option to claim refunds when […]
Damaged Packages: How to Handle Them
Why Do Packages Get Damaged in the First Place? The packages you dearly send to your customers can […]
How to File a Refund Claim with UPS
Despite the state-of-the-art tracking systems and delivery procedures of United Parcel Service (UPS), your customers’ parcels can end […]
10 eCommerce Shipping Notifications to Enhance Your Customers’ Post-Purchase Experience
Today’s customers are no longer just interested in shopping with you and collecting their orders after simply waiting […]
FedEx & UPS Rate Increase for 2021
Introduction to the Rate Increase by FedEx and UPS Every year, major shipping carriers such as FedEx and […]