We’re all worried about things at times. How is this day going to turn out? How is my business going to thrive with the rising competition? Will the Chiefs win this year’s Super Bowl? What is going to be my costume for...
Category - eCommerce
Sashank Ravindranath
The Importance of Product Returns Intelligence For E-commerce
Not all e-commerce orders are successful with the delivery being made. Some products have issues that are revealed only when the package is opened, some customers often end up becoming unhappy with the product or...
How To Automate E-Commerce Customer Service
Customer service is an important aspect of running a successful business. Whether you are selling products through your e-commerce website or a marketplace, effective customer service that is 24*7 is beneficial can be...
How Has Customer Experience Been Transforming and What Value It Holds In The Future?
From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” In the case of physical stores, products of good...
6 Post-Purchase Pain Points & Solutions for E-commerce Customers
If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and...
LoveNspire: A Journey of Pandemic Generosity to Global Success – Nidhi’s Story
Nidhi is the face of LoveNspire. LoveNspire is a thriving D2C store specializing in culturally rich, ethnic products that include over 2500 products. They sell handcrafted gift items, jewelry, home and festive decor...
Raksna Anand
How to Overcome E-commerce Shipping & Delivery Challenges
The shipping and delivery phase of an e-commerce order is filled with opportunities or ‘touchpoints’ that you can capitalize on to convert one-time shoppers into repeat customers and spread positive word of mouth to...
10+ E-Commerce Memes On Post-Purchase Experiences
Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. You can either do this or do not do this. How about something...
Post-Purchase Experience And Customer Lifetime Value (CLV): Relationship Goals
The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and...
5-Point Checklist To Reduce Post-Purchase Customer Inquiries
The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. However, with most e-commerce merchants not having...
4 Emerging and Promising Ecommerce Logistics Trends for 2024
Based on Statista’s prediction, global retail e-commerce sales are expected to grow 9.5% from 2023, a slight decrease from last year’s increase (10%). A line that we’ve all been hearing since the end of the pandemic and...
Ian
FedEx & UPS Rate Increase for 2024
Introduction To The Rate Increase By Fedex And Ups In 2024 Counterparts, rivals, competitors — call them what you want. Shipping behemoths FedEx and UPS follow almost identical practices when it comes to services or...
Rohan Rinaldo Felix
How To Handle Returns And Exchanges During The Holidays
With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. January is the peak month for package returns, with e-commerce...
Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs
Introduction Holiday shoppers don’t just mean the “I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions”...
How To Exceed Your Customers’ Expectations For The Holiday Season
Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success? Easy. Give your customers what they want. What customers want The increase in e-commerce-based...
The importance of Estimated Delivery Date during the holidays
Do you know what customers search for in the checkout page? It’s the estimated delivery date. Yes 45% of customers abandon their carts because of unsatisfactory delivery options.(shipbob) It is important to...
16 ways to improve Average Order Value during the holidays
Is average order value important? Of course, it’s a key metric that e-commerce brands should focus on during this holiday season. Increasing the average order value directly boosts your store’s revenue...