How The Pandemic Affected Retail & Delivery In the present circumstances (due to the pandemic, of course) trends […]
Category: Post-Purchase Experience
10 eCommerce Shipping Notifications to Enhance Your Customers’ Post-Purchase Experience
Today’s customers are no longer just interested in shopping with you and collecting their orders after simply waiting […]
WISMO: What it means and how to reduce it?
You’ve done all the hard work – attracting netizens to take a look at your website, encouraging them […]
Tackling the Most Important FAQs During the Customer’s Post-purchase Journey to Offer a Stellar CX
It is no surprise that a lot of businesses today are paying attention to their customers’ post-purchase experiences, […]
Post-Purchase CX : 8 Strategies to Implement in 2021
Post-Purchase CX Amidst the Rise of eCommerce eCommerce sales grew 39% in the Q1 of 2021, with nearly […]
How to Respond to Customers After a Late Delivery
Nearly half of consumers (45%) say they are unlikely to continue ordering from a company even after just […]