Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to […]
Category: Post-Purchase Experience
How To Handle The Holiday Rush With Post-Purchase Order Tracking
The holiday shopping season means an entirely different thing for shoppers and merchants. For the latter, it’s not […]
Package Delivery Satisfaction Ratings: Driving Customer Retention and Revenue Growth
The e-commerce landscape today is more competitive than ever. Consumers have more choices than ever when it comes […]
Use Cases for a Returns Experience Management Solution
In today’s e-commerce landscape, returns have become a huge deal. Recent research shows that the e-commerce return rate, […]
3 Ways To Boost Post-Purchase Customer Experience And Loyalty With Yotpo And Lateshipment.com
Are you up for a simple exercise that will predict how successful your business will be? If yes, […]
Brand Loyalty or Bust: E-Commerce Edition
My perception of building an e-commerce brand looks fun. All you need is to create a specialized domain […]
What to Do If a Package Arrives Damaged—or Not at All
How many times have you sent out a customer’s package and stayed eager to know their feedback, only […]
Best Practices To Build Ecommerce Branded Order Tracking Pages
A whopping 90% of the customers actively track their packages with over 20% of them tracking multiple times […]
How to Build a Customer Base with a Great Post-purchase CX Strategy
Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building […]