2021 holiday season, especially the BFCM period, witnessed one of the busiest e-commerce seasons ever to be recorded. […]
Category: Post-Purchase Experience
15 Shipping Notifications to Enhance Post-Purchase CX
Today’s customers are no longer just interested in shopping with you and collecting their orders after simply waiting […]
How Support Reps Can Handle Failed Deliveries
Running an e-commerce business is tough. Rather than just acquiring a customer, you need to make sure you […]
What is a Delivery Exception and How E-commerce Business Can Handle It?
The transactional order delivery loop does not close with handing over the package to the shipping carrier. As […]
How to Create Delivery Experiences that Delight Customers
The Current State of Delivery Experiences Did you know that 1-in-3 customers abandon a brand after just one […]
2021 State of Holiday Shipping in the US
The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, […]
Nola Skinsentials – A skincare brand that went from a humble beginning to 200k+ community
If two things could define the last two years other than the pandemic, it is the rise of […]
Last-minute Post-purchase CX Essentials for This Holiday Season
We’re now just days away from the most crucial week of the Holiday season. We’re overlooking the most […]
[BFCM 2021] 5 Ways to Ensure Great E-commerce Customer Support
The holiday season is officially here. Halloween is done and we’re onto the next big stop — Thanksgiving […]