Despite the state-of-the-art tracking systems and delivery procedures of United Parcel Service (UPS), your customers’ parcels can end up getting delayed or lost in transit.
While these issues may sound trivial, it often results in consumers holding you (the retailer) accountable for these issues than the shipping carrier (in this case, UPS).
But if it makes you feel any better, UPS has its own version of the money-back guarantee called Guaranteed Service Refund (GSR) through which shippers can claim refunds for service failures and billing errors committed by the carrier.
However, the GSR has multiple clauses that shippers must understand before they start submitting claim forms, as they can end up getting rejected.
Let’s look at what they are before we get into the ‘how’ behind filing UPS refund claims.