The holiday season is the time when businesses need fresh insights to draw their plans so that they could make the most sales. But, coming up with holiday plans has been an wildride — thanks to recent global events. E...
Author - Sashank Ravindranath
Sashank Ravindranath
How Automation Transforms the Post-Purchase Customer Experience
In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. According to Linnworks research, over 80% of shoppers are looking for a frictionless, cross-device...
10 Ways to Turn a Holiday Shopper into a Lifetime Customer
Did you know that the chances of you doing business with a shopper is close to 4x more during the holiday season than on regular days? That means, the holidays are the perfect time for you to make a strong impact on...
E-commerce Delivery Experience Management (DEM) to Drive Customer Delight
Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to...
Rohan Rinaldo Felix
How to Ensure Better Performance from Shipping Carriers
The Importance of On-time Delivery On-time deliveries are a business’ best practice. Yet they do not captivate customers like same-day delivery or free shipping promises do. However, failing to make on-time deliveries...
4 Tips to Provide Great Customer Service in E-commerce
Creating a positive experience via great customer service impacts how your audience perceives your business. It not only impacts your existing customers but influences your prospective customers as well. Many consumers...
How DTC Brands Can Enjoy Post-purchase Success
What is DTC? Why Do You Need to Look into it? DTC has been making ripples in the ecommerce world owing to the fact that it has enabled brands to have direct access to their customers and cater to their specific needs...
How to Reduce the Impact of Oversize Charge on Shipping Costs
Shipping is an expensive part of any ecommerce business. Therefore, it is wise to cut corners wherever you can to save on costs and grow your business. However, that may not be as easy as it sounds. Your shipping bills...
Joelah James
10 Eye-catching Ways to Gain Attention to Your E-commerce Store
Just a couple of decades ago, the concept of having your own E-commerce store was considered fanciful, even a dream. How would it work? What would such a store provide? How will the store handle all of the sales, the...
How Proactive Customer Service Benefits Your Post-purchase CX
Today’s shoppers have high customer service expectations and zero tolerance for issues.If an ecommerce business doesn’t meet their expectations in providing a decent and personalized CX, they will quickly move on to a...
Last-mile Carrier Tracking: A Competitive Edge for Your Ecommerce Business
Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete...
Post-Purchase CX : 8 Strategies to Implement in 2022
As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. But have you thought of what happens later? The warehouse to your customer’s doorstep is only 50% of the...
Ecommerce Returns Management Process: Best Practices
Returns are an integral part of every ecommerce business. 20% of all ecommerce orders are returned. And this number increased up to three-fold during times like the holiday season. However, they become a logistical...
10 E-commerce Retail Memes on Order Delivery Experiences
Working at an e-commerce store comes a close second. While looking for e-commerce retail memes to share with you for laughs (help you relax), I found that a lot of them were only based on marketing, website...
10 E-Commerce Shipping Best Practices You Should Know
The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience...
5 Ways AI Can Transform the Retail Industry: Examples and Benefits
The retail industry has been undergoing a digital transformation for years. It has improved in speed, efficiency, and accuracy, thanks, in large part, to improved data and predictive analytics technologies that allow...
Transportation Trends Affecting the Commercial Vehicle Industry in the US
Globe Newswire stats show that the demand for commercial vehicles, will be worth around $3.07 trillion by 2030 despite the technological advances in transportation over the last few years. This is probably enough to...