A report indicates that 90% of Fortune 500 businesses use 3PLs to handle their logistics and supply chain operations. The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B...
Not all e-commerce orders are successful with the delivery being made. Some products have issues that are revealed only when the package is opened, some customers often end up becoming unhappy with the product or...
Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that...
You can define the mobile conversion rate as the number of visitors who visit the website on their mobile devices and the number of visitors who convert during these sessions.. So, it can be calculated with the below...
There’s fierce competition everywhere, especially in the e-commerce industry. Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of...
While the COVID-19 pandemic did slow the economy down amidst a lot of problems, it also led to an e-commerce surge and accelerated digital transformation by 5 years. What was considered futuristic is now being...
Is your business future ready? The e-commerce industry is continuously changing, so being up to date is crucial. In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile...
Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete...
The retail industry has been undergoing a digital transformation for years. It has improved in speed, efficiency, and accuracy, thanks, in large part, to improved data and predictive analytics technologies that allow...
Imagine if a product you’ve longed to collect for years gets stolen from you. And guess what? It was stolen right at your doorstep by fellow people dubbed ‘the porch pirates.’Package thefts are so...
Understanding Shipping Labels Shipping labels are an important part of any business’ package delivery process because when they’re damaged or missing, your parcels can probably get lost and ultimately hurt your...
eCommerce brands are constantly looking forward to improve their services at every touchpoint to build a loyal customer tribe and grow. And one way they are advancing in their said vision is by constantly adopting newer...
The contemporary shipping process is changing rapidly, and as a shipper, you need to streamline your process.Streamlining your company’s shipping process implies having a more efficient and speedy supply chain...
Why Do Packages Get Damaged in the First Place? The packages you dearly send to your customers can get damaged for various reasons such as Mishandling at the sorting facility – sorting your fragile package under...
You might have come across many technical terms being hyped by tech-enthusiasts, but ‘cloud computing’ rightfully deserves the attention it has been getting over the last few years. Cloud computing is revolutionizing...
We live in an experience economy. Experience is everything. Consumers own brand perception. And experience drives how consumers perceive a brand. Be it their journey to the checkout phase or their post-purchase, last...
Introduction Did you know that in a relay race, the fastest runner, also known as the ‘anchor,’ is usually assigned to the last leg of the race? It is said that the fastest one has the best chance of making up for...