This post-purchase phase, where customers are awaiting their parcels, holds more importance than you think. While most e-commerce businesses assume to just “hope no things go wrong until the customer gets their...
Author - Ajith Srinivasan
Ajith Srinivasan
Handling E-commerce Returns: How to Make Returns Frictionless and Maintain Profitability
Why E-commerce Businesses Must Not Overlook Their Customers' Returns Experience Digital businesses today spend a lot of time, money and human resources acquiring new customers and retaining them; but customer journeys...
Sashank Ravindranath