Win customers for life with stellar post-purchase support

  Dec 05, 2019 – Thursday                   2 PM EST            45 Mins


Webinar presented by:

Sriram Sridhar

CEO
LateShipment.com

Ashwin Bharathwaj

Customer Success
Freshworks


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Why attend this webinar?

1 in 3 customers will not shop with you again following a negative post-purchase experience. Moreover, acquiring a new customer is 5X more expensive than retaining an existing one. Given this, eCommerce companies who go the extra mile to offer seamless and delightful post checkout experiences are bound to enjoy fierce customer loyalty and positive brand reputation.

Our conversation with you will cover:

  • Leveraging post-purchase moments to drive repeat sales
  • Tackling unavoidable delivery errors and improving delivery experiences
  • Resolving post-purchase issues without hurting customer relationships
  • A quick overview of LateShipment.com’s integration with Freshsales and Freshdesk

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