We give you the most refunds. But your business is not just about refund claims. Neither are we.


We don’t just give you

the most refunds.

Refunds are great. But they’re a result of bad delivery experiences with unhappy customers at the other end.  Your business is not about refund claims but about serving your customers better. LateShipment.com exists to help you achieve that.

Our commitment to you is not only to recover every eligible shipping refund. It is also to empower your business with intelligent tools and real-time data that help you easily predict and prevent delivery errors, and create delightful delivery experiences for your customers every single time.

More than just refunds


Delightful Delivery Experiences at Scale

Build seamless, well-managed delivery experiences with real-time visibility into your shipments in-transit, predictive insights, powerful engagement opportunities and more.


Stay effortlessly informed

You get an at-a-glance view of all your daily shipment activity with an intuitive grouping of all shipments in transit across carriers, services and locations.

Engage with your customers

Keep your customers informed of important updates on packages. Stay engaged post-purchase. Build trust. With automated and custom messaging capabilities.

Brand your order tracking experience

Turn your customer’s order tracking experience into an engagement opportunity with custom branded tracking pages.

Manage delivery issues

Predictive insights, actionable data and messaging capabilities allow your customer support executives to manage delivery issues before they impact customers.


The Most Refunds

Every single refund. Every single time.


Covers maximum service failures

Our automated AI driven audit systems have been adapted over years of tracking 100+ million shipments globally. This lets us now identify and submit claims for over 40 service failures, like Late Deliveries, Lost or Damaged Shipments and Incorrect Invoice

Thorough follow up

Our systems have manual escalation processes built in and a refund recovery team dedicated to ensure you get every eligible penny worth of refunds.

Supports all major carriers

Any carrier you ship with, we integrate with. We’ve built integrations with more than 50 carriers, and are always on the look out for more to connect with.

Boost website conversions with our
Last Mile Certification.

Set up our delivery management best practices and get your last mile certified. Showcase LateShipment.com’s Last Mile Certification badge on your seller site to ease first time buyers towards conversion.

Your business needs more than just every refund.

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