Make returns
profitable

Returns Experience Management is a powerful, self-service
returns platform built to boost the metrics that matter most
to your business.

92%

of shoppers say they will buy again if
the returns process is easy

92% of shoppers say they will buy again if
the returns process is easy

Your brand’s returns experience holds incredible power to boost your bottom line and create
loyal customers for life. Redefine returns as a growth driver for your business.

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Conversion Rate

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Repeat Purchases

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Revenue Retained

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Time Spent Per Return

Take delight beyond the buy button with
seamless, flexible returns

67% of shoppers check the returns page
before making a purchase.

The promise of a hassle-free returns experience and a shopper-friendly returns policy are key to reducing barriers to a sale. LateShipment.com’s Returns Experience Management hands you the reins to do this and more.

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    Tailor your return policy to meet your objectives.

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    Provisions to set up flexible return methods and automated, prepaid labels allow you to extend the most seamless returns experience there is..

A great returns experience boosts loyalty

Give your customers the confidence to keep shopping with you with easy returns and status tracking.

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    A customizable, on-demand return portal makes the return experience fast and easy for your customers with zero interactions with your support agents.

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    Proactive updates on returns requests, via automated email and SMS status notifications keep customers in the loop effortlessly.

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    A tracking page, that not only provides transparency around return status but offers a one-of-its-kind live package tracking capability, eliminates customer anxiety about the whereabouts of their package.

We may all be born equal, but not all returns are

According to a recent report, 70% of all returns are size and fit related. That’s almost three-fourths of your returns that don’t have to mean a refund. That is, if you offer easy variant exchanges. Get smart with your returns with flexible return methods.

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    Offer seamless exchanges and store credit options to ensure revenue retention.

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    Incentivise customers to opt for exchanges or store credit with prepaid labels, free shipping and bonus credit.

Self-service and smart automations save the day, and your support team time

Free up your support agents to address more pressing issues. Drastically reduce time spent per return request and inbound conversation volume through self-service, proactive status updates, live package tracking and a host of support team-friendly features.

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    Support user and warehouse operator dashboards are purpose-built to drive quick return request resolution.

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    Proactive, automated status updates ensure your customers have complete transparency on return status at all times thereby reducing ticket volume.

There’s more beyond the buy button than just returns.

A sale is not the end of your customer journey but the start of a relationship. Your post-purchase experience holds the power to make or break that relationship. Create lifelong customers with incredible post-purchase experiences.

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Delivery Experience
Management

For businesses to effortlessly bridge the post-purchase CX gap and discover new ways to delight and retain customers.

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Parcel Audit and
Shipping Refunds

For businesses to effortlessly recover up to 20% of shipping costs through refund claims and drive informed choices through in-depth shipping intelligence.

Seamlessly connects with the tools you love

Over 200 integrations with Shipping Carriers, eCommerce Platforms, CRM Platforms,
Order Management Systems and Helpdesk Tools

Integration

Still have questions? We’re all ears.

Talk To Us

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