Ling in exceptional customer delivery experience

It takes less than 2 minutes and zero cost to set up an account with LateShipment.com. The best part is that refunds once approved are directly applied to your DHL invoice.

Learn more about DHL Money back guarantee.

DHL will, upon the customer's request and subject to the restrictions described below, provide a credit or a refund of the premium paid by the customer for a DHL Express shipment that is delivered later than DHL's quoted delivery commitment. DHL money-back guarantee (“the Guarantee”) is subject to the following conditions:

A. The Guarantee only applies to the services

  • DHL EXPRESS 9:00.
  • DHL IMPORT EXPRESS 9:00.
  • DHL DOMESTIC EXPRESS 9:00.
  • DHL EXPRESS 10:30.
  • DHL IMPORT EXPRESS 10:30.
  • DHL DOMESTIC EXPRESS 10:30.
  • DHL EXPRESS 12:00.
  • DHL IMPORT EXPRESS 12:00.
  • DHL DOMESTIC EXPRESS 12:00, (each a "Service") and to shipments which comply fully with the restrictions which are described herein.
  • B. The Guarantee applies to the premium over and above the customer’s price for a standard end of day service (DHL EXPRESS WORLDWIDE, DHL IMPORT EXPRESS WORLDWIDE, or in the case of domestic shipments, DHL DOMESTIC EXPRESS) (the “Premium”). The Guarantee is exclusive of all other items, including, without limitation, fines, taxes or other charges or amounts (such as any fuel surcharge component), and transportation charges resulting from returned shipments.

    C. In the case of multiple piece shipments, the Guarantee will apply to every piece in the shipment. If a late delivery occurs for any piece within the shipment, the credit or refund will be applicable to the entire shipment.

    D. Customer must notify DHL of any claim for late delivery, in writing or by telephone, within 14 calendar days of the shipment date and provide DHL with the account number (if any), the waybill number, the date of shipment, and complete receiver information. Within 30 calendar days after customer so notifies DHL, DHL shall either: - provide the customer with the credit or refund - provide the customer with information explaining the reason that the shipment is not eligible for the Guarantee under the applicable limitations or exclusions, or - provide the customer with evidence of timely delivery.